UpOnCall Personal Shopper & Local Retail Marketplace

Terms & Conditions

(Last update 8th May, 2021)

The following terms and conditions (these “Terms of Use” or “Terms”), govern your access to and use our website UpOnCall.com and mobile applications (the “Platform”), including any content, functionality and services offered on or through the Platform, by UpOnCall Inc. (the “Company”).

Please read the Terms of Use carefully before you start to use our Services. By using our Services, opening an account or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Platform. By accepting these Terms, you also allow Company to send you promotional emails and SMS alerts from time to time.

Key Terms

“Account” shall mean the account created by the User on the Platform for availing the Services (the “Services”) provided by Company.

“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of British Columbia, Canada.

“Convenience Fee” shall mean the fee payable by the User to Company for the Service i.e., for availing the technology services offered by Company, door to door service, wi-fi access, user support and payment options. Convenience Fee shall be chargeable on every booking made through the Platform. The Convenience Fee shall be exclusive of all applicable taxes on the Convenience Fee, if any.

“Cancellation Fee” shall mean the Fare and Convenience Fee payable towards cancellation of a Booking by a User.

“User/ You” means a person who has an Account on the Application.

“Company” or “us” or “we” or “our” shall mean UpOnCall Inc., having its registered address at 38016 Cleveland Avenue, Squamish BC, V8B 0A8, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

“Booking” shall mean the Service(s) offered on the Platform booked by the User.

“Platform” shall mean the mobile application and the website UpOnCall.com, UpOnDry.com, UpOnCourier operated by Company or any other software that enables the use of the application or such other URL as may be specifically provided by Company.

“T&Cs” /“Terms of Use”/ “Terms” shall mean these User terms and conditions.

1. Use of Our Services

The Services constitute a technology platform that enables users of the Platform to book services with independent third party providers of such services (the “Merchant Partner”). Unless otherwise agreed by Company in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE ANY OF THE SERVICES AND THAT ALL SUCH SERVICES ARE PROVIDED BY MERCHANT PARTNER WHO IS NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES.

The Platform permits you to avail the Services offered by Merchant Partner. The Service allows You to send a request through Platform to a Merchant Partner. The Merchant Partner has sole and complete discretion to accept or reject each request for Service.

2. Account Registration

To access Our services, You will need to validly register for an account and to become a User with verified phone and email. As indicated above, by doing so, You represent and warrant that you are over the age of thirteen (13) and are capable of entering into legally binding agreements in the relevant jurisdiction(s).

To create a User account, You must create a password-protected account (the “Account”). You may register for an Account using Your email and creating a password. You agree to provide accurate, current and complete information during the Account registration process and at all other times when You use the Platform, and to continually update information sufficient to keep it accurate, current and complete. You and You alone are responsible for safeguarding your Company Account password and You are solely responsible for all activity that occurs on or through your Account and that You will immediately inform Company of any suspected unauthorized use. Company is not liable or otherwise responsible for any loss or damage that any party claims is caused in whole or part by unauthorized use of Your Account. Notwithstanding the foregoing, You may, however, be liable or responsible to Company or third parties due to unauthorized use of Your Account.

3. License

Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Company and Company’s licensors.

4. Confirmation of Booking

Company shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability, which shall be informed to You vide an SMS or email. In the event the booking is confirmed, You shall check the booking details.

5. Rights and Obligations of Users

  • In order to access the Services, the User may be required to provide registration data, as part of the registration process, for his continued use. You agree that registration information provided shall be accurate, correct and up to date.

  • You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or guidelines.

  • You agree not to access (or attempt to access) the Services by any means other than through the interface that is provided by Company unless you have been specifically allowed to do so in a separate agreement. You specifically agree not to access (or attempt to access) any of the Services through any automated means including but not limited to the use of scripts and web crawlers.

  • You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the offering).

  • You agree that you are solely responsible for (and that Company has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Company may suffer) of any such breach.

  • You agree that will not in any manual or automated way copy, appropriate, use or disclose any copyrighted text, or other intellectual property, rights of publicity, privacy or contract rights or otherwise misuse or misappropriate Platform information or content including but not limited to, use on a mirrored, competitive, or third-party websites

  • You agree that will not take any action that (a) may unreasonably encumber the Platform’s infrastructure; (b) interferes or attempts to interfere with the proper working of the Platform or any third-party participation; (c) bypasses measures that are used to prevent or restrict access to the Platform; (d) circumvents, disables or otherwise interferes with security features of the Platform; (e) distributes viruses or any other technologies that may harm Company or users; (f) uses the Platform in a way that violates any copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights; or (g) circumvents or manipulates payment structure or billing claimed or owed as a result of interaction, relationships or transactions that may be facilitated on the Platform.

  • You agree that will not recruit, solicit, or contact in any form Users for employment or any other use not specifically intended by the Platform.

  • You agree that will not take any inappropriate or unlawful actions, including the submission of inappropriate or unlawful content to or through the Platform, including without limitation content that is hateful, illegal, profane, obscene, defamatory, threatening, or discriminatory, or that advocates, promotes, or encourages inappropriate activity, conduct that would be considered a criminal offense, or conduct that would give rise to civil liability or violate any law.

  • You agree that will not violate any Company policies that govern or relate to Your use of the Platform and interactions with You and third parties.

  • You agree that will not take any action that may undermine the efficacy or accuracy of reviews or ratings systems maintained by Company and which relate to Users.

6. Payment

Company shall charge Convenience Fee for the Service which shall be determined and amended at the sole and absolute discretion of Company. The Convenience Fee shall be payable by you to Company and shall be informed to you before you begin your Booking.

Company shall provide a receipt of the Booking Fee payable by You at the end of the Booking, however, separate invoices raised by the Merchant Partner for Fee and the Convenience Fee raised by Company shall be provided to You on request. You may raise a request for a copy of the invoices from our Support page.

All applicable taxes in respect of the Fee, Convenience Fee or Cancellation Fee shall be borne and payable by You to the Merchant Partner or Company, as the case may be.

You shall choose to pay for the Service Fee by either of the following four methods:

  • Cash payment: Cash payment towards the Booking Fee after the completion of Booking can be made to the Merchant Partner.

  • Credit Card/ Debit Card: Booking Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by Company. Such PG may either be Company or any of its affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (Card Details) with the PG for the successful completion of payment towards Booking Fee to Company and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Platform and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit or credit the bank account associated with Your payment details. Your authorization further permits the PG to use Your Card Details for the processing of transactions initiated by You at any of Company’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In the event You delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the Platform or Application and at the Platforms of any of Company’s affiliates. Your authorization under this clause is subject to any other terms and conditions of the PG.

7. Cancellation Policy

You agree and acknowledge that You may cancel a Booking at any point of time subject to a Cancellation Fee

You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Platform.

Company shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the Merchant Partner for the Cancellation Fee, and Company for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the support page.

The Cancellation Fee shall be payable by You at the completion of Your subsequent Booking.

8. Third Party Websites

The Services may contain links to other websites. The Services also may utilize third party Services, advertisements, offers and payment systems. Company is not responsible for these third party products, Services or their contents. The inclusion of such a link does not imply endorsement of the Services or its contents or any association with its Merchant Partner. Company is not responsible for the accuracy, copyright compliance, legality, decency, or appropriateness of the content, nor the advertising, products, or other materials on such Platforms. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damages caused or alleged to have been caused by use of or reliance on any content, goods, or Services available from third parties. Any concerns regarding any third-party website should be directed to its respective Platform administrator.

9. Intellectual Property

You acknowledge and agree that all content, design elements, and materials available on this Services are protected by copyrights, trademarks, Services marks, patents, trade secrets, or other proprietary rights and laws. No materials from this Service may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or for any means without our prior written permission. The Services and all rights therein are and shall remain Company’s property or the property of Company’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights in or related to the Services except for the limited license granted above.

Furthermore, you agree to not to sell, license, rent, or create derivative works from such materials or content. Systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us is strictly prohibited. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the Services may violate copyright, trademark and other applicable laws.

Except as provided below, Company and its affiliates and licensors retain all right, title and interest in and to the Services, excluding your User Content. You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit the Company’s intellectual property in whole or in party, except as expressly permitted in these Terms or with the prior written consent of Company. You agree to use the Services only in accordance with these Terms. You agree not to disassemble, decompile or reverse-engineer any software or other component of the Company application.

10. Force Majeure

We shall not be liable for any failure to perform any obligations under these Terms, if the performance is prevented, hindered or delayed by a Force Majeure and in such case our obligations under these Terms shall be suspended for so long as the Force Majeure continues.

11. Indemnification

By accepting these Terms and using the Service, You agree that You shall defend, indemnify and hold Company, its affiliates, their licensors, and each of its officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the Merchant Partner \or (c) Your use or misuse of the Application or Service.

12. Liability

The information, recommendations and/or Services provided to You on or through the Platform, the Application and Company call center are for general information purposes only and does not constitute advice. Company will reasonably keep the Platform and its contents correct and up to date but does not guarantee that (the contents of) the Platform is free of errors, defects, malware and viruses or that the Platform is correct, up to date and accurate.

Company shall not be liable for any damages resulting from the use of or inability to use the Platform, including damages caused by wrong usage of the Platform, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness of the information.

Company shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email id registered with Company. Company will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.


If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of Company shall be the minimum permitted under Applicable Law.

13. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of British Columbia, without giving effect to any choice of law or conflict of law provisions. In the event of disputes, the Parties agree to use their reasonable best effort to settle all disputes amicably. However, when an impasse is reached and a dispute cannot be otherwise settled, then, all disputes arising in connection with the present contract shall be settled by Arbitration under the Canadian Arbitration Rules, the Arbitration proceedings to be held in British Columbia and in English language.

14. Modification or Changes to the Terms of Use

We are continually changing and improving the Platform. We reserve the right in our sole discretion to modify it, to add or remove features or functionalities or to suspend or terminate any part or all of the Platform with or without notice to you. We may also modify or amend these Terms or incorporated documents to reflect changes in the law, changes to the Platform, or any other aspect of the relationship between Company and You. You should look at the Terms regularly.

If we make changes to these Terms, or any other document incorporated by reference here, we will post the changes to the Terms of Use pages of our Platform, send you a message or otherwise attempt to notify you. Amendments are effective no sooner than thirty (30) days after we post them on the Platform for existing users immediately for all the new users joining and accepting the terms after and on the day these are amendments are posted, unless we notify You otherwise. If You do not agree to the Terms, including as changed or modified, We will be sorry to see you go, but Your only recourse is to stop using or accessing the Platform.

15. General Terms

These Terms constitute the legal agreement between You and Company and govern Your use of the offering, but without prejudice to any additional Terms which may be part of an agreement specific to the Services You wish to avail of (but excluding any offering which Company may provide to you under a separate written agreement), and completely replace any prior agreements between You and Company in relation to the offering.

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

UpOnDry Laundry & Dry Cleaning Delivery Services

Terms and Conditions for UpOnDry

(Last Updated 17 December 2020)


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: British Columbia, Canada

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to UpOnCall Inc., 38016 Cleveland Avenue, Squamish BC, V8B 0A8.

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Service refers to the Website, Mobile App, or Service Phone Number.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Web site refers to UpOnDry, accessible from UpOnDry.com

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Collections and Deliveries

The customer must agree and acknowledge, price, place, timing, term and conditions of the company, before the work takes place under Sales and Goods act BC. The agreement can either be accepted as verbally, written format, completion of the order on our website, application, and any other relatable platform directly linked and managed by UpOnCall Inc. The customer giver advance notice and information as per required by the company, to complete the order successfully. Customer understands and agrees that any rush service request may be accepted at our discretion and could be subject to an additional fee.

The customer is subject to provide the complete and accurate information and shall not make any changes between service order and completion period. Any changes per request, may lead to change into billing prices. If the driver is not able to meet the delivery timing due to unforeseen circumstances, force majeure (for example, vehicle crash or any natural hazards) then the business is not liable for the incompletion of services. The business may re-arrange delivery time slots, of all products, items in such condition as it is.

Minimum Spend

The business adheres to a strict policy of base price for the customer, in this case, the customer is required to place a minimum of $14.99 (CAD) order, in exchange for 10 lbs (even if weight is less than given numbers) load per service excluding delivery fees, taxes, and tips. The prices of services will be adjusted by $1.49 for each additional one (1) lb weight (depending upon laundry preferences), from the last used payment method (Credit/debit card).

Washing and Folding

The customer must understand and acknowledge that the order of the customer will be dropped off and washed by employees or owners of partnered or unacquainted Laundromats business. Therefore, UpOnDry is excluded from any responsibility maintaining quality checks and packing the clothes for pickup.

Loss or Damage

UpOnDry will cohesively follow the instructions given by clients on laundry or dry service cleaning labels. The customer is advised to not include luxurious or expensive garments, including leather items, decoration/accessory or such clothes that the customer values most. The company or the independent contractor working with UpOnDry can refuse unsafe, undistinguished dirty clothes that can be delicately for our cleaning process. The company and the independent contractor working with UpOnDry are not liable for any loss or damage to any personal or non-cleanable items left in garments or bags, such as money or jewelry. The company can not hold accountable for damage due to wear-tear or shrinkage during our laundry process. The delivery will done according to the instructions by client into cleaning services orders, customer is accountable of receiving delivery in manners, hence both company and the independent contractor working with UpOnDry can not be liable for the items that are lost or damaged after being delivered as per instruction by the recipient, the company accepts no liability.


Initially, any complaint raised by the customer must be made directly to the company manager by emailing UpOnDry@UpOnCall.com. Any dispute/controversy between UpOnDry company and independent contractors working with UpOnDry to these terms and conditions, are advised to resolve informally with good faith. If the dispute is not solved after 20 days of the person serving notice on another party, you and we agree that the dispute will finally resolve under confidential arbitration in accordance with the Arbitration Rules of the ADR institute of Canada, Inc. The seat of arbitration will be British Columbia or wherever convenient or necessary acting reasonably.

You and we agree, that you and we will resolve any dispute on an individual basis. You will bring the dispute individually, in your capacity without any representation, plaintiff or join such claims with any other individual, entity, in action lawsuit, collective or representative proceeding of any kind including (previous, existing and future) against any members of UpOnDry business.


Good & services, prices listed on the UpOnDry website, application and such a reliable directly managed by the company is given Canadian dollars. Taxes and delivery charges are added at checkout and will be collected with the order price. Costs will be reviewed periodically and the company reserves the right to amend costs where necessary and reasonable.


Payments for orders must be made by credit or debit card through the UpOnDry platforms. We can accept the following payment methods: cash or cheque from existing clients, however credit information is still required of such a client. The customers who purchased the services of UpOnDry enter into a ‘laundry contract’ with the company, payment must be made within 14 days of the invoice date, unless otherwise stated on the contract. The company reserves the right to charge interest on overdue invoices 4% above the Bank of Canada's current base rate. Payment can be made as a bank transfer to the bank details stated on the company’s invoice.

UpOnDry is a service provided by UpOnCall Inc. Registered address: UpOnCall Inc. 38016 Cleveland Avenue, Squamish BC, V8B 0A8.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including, without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation, Interpretation

These Terms and Conditions may have been translated, if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

For information on terms and conditions or if you have any questions, feel free to contact us via:

  • Email: legal@uponcall.com

UpOnCourier Local Courier & Delivery Services

UpOnCourier (UpOnCall Inc.):

Downloading, installing, or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service and Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to all such changes.

Permitted Items for Transport

  • UpOnCall Drivers (Couriers) can only transport items that a normal or reasonable human can carry which is 25-30 lbs.

  • Your messenger will be on a bike, foot, or by car.

  • Your messenger may refuse to accept oversize, illegal items as depicted below.

Restricted items that cannot be sent for delivery:

Items sent via UpOnCourier must comply with all laws and regulations and with UpOnCourier's policies. Sending illegal, unsafe, or other prohibited items listed on this page is strictly prohibited.

If you send an item in violation of the law or any of our policies, including those listed on this page, we will take corrective actions, as appropriate, including but not limited to, immediately suspending or terminating your account. Sending illegal or unsafe products can also lead to legal action, including civil and criminal penalties.

UpOnCourier encourages you to report items that violate UpOnCourier's policies or applicable law by contacting us. We will investigate each report thoroughly and take appropriate action.

The following items are prohibited from package delivery:

- People and animals

- Illegal items

- Firearms, weapons, ammunition, and their parts

- Alcohol

- Highly perishable food or beverages (e.g., raw meat or dairy products, etc.)

- Pharmaceutical products, over-the-counter medications, vitamins, or supplements

- Money, gift cards, lottery tickets, or transferable securities

- Recreational drugs, drug paraphernalia, or tobacco products

- Dangerous or hazardous items, including explosives, items that are poisonous or flammable (including paints or adhesives containing a flammable liquid), substances and material identified in the Hazardous Materials Table in 49 CFR section 172.101, or material determined to be hazardous under 49 U.S.C. section 5103 et. seq. and transported in a quantity requiring placarding according to regulations prescribed under 49 CFR, Subtitle B, Chapter I, Subchapter C, hazardous waste (including but not limited to hypodermic needles), or medical waste

- Stolen goods

- Any items for which you do not have permission to send

- Any items reasonably likely to be perceived by the recipient as threatening or harassing, or otherwise contravening the Community Guidelines

The above list of prohibited items is not exhaustive. UpOnCourier retains the discretion to prohibit additional items that are not on the above list.

Have questions about package delivery through the UpOnCourier app? Email us at info@UpOnCourier.com

Delivery Guarantee

UpOnCourier will guarantee damaged, lost, or stolen items up to $100, with the exception of the aforementioned restricted items.

Tracking of your Parcel

You can follow your package on the UpOnCourier Application. ETA (estimated time of arrivals) are estimates and subject to change. GPS could be inaccurate, or not available if the courier’s reception is out. Please call 1-888-876-6671 if you see any difficulty in tracking your parcel or need any assistance.

Internet Delays

The company’s service and software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic delivery communication system. The company is NOT responsible for delays, failures, or other damages resulting from such issues.

Custody of Parcels

There must be someone at the delivery address to receive your item(s). The UpOnCourier courier will wait a maximum of 5 minutes and return the package back to the original destination. The following must occur in order to complete a delivery:

If you would like to waive the verification process, a text message confirmation through the mobile app with a response is required. The liability of the package will be on the requestor (you). If no one is at the location and the verification process is waived, the courier will return the package to the original sending location and the requestor (you) will be charged the delivery fee + a returning fee + cancellation fee.

Cancellation and Order Fulfillment Policy

  • If no one is present at your pickup location, or the package is not ready, a cancellation fee will apply.

  • If no one is present at your delivery location, the courier will wait for a maximum of 10 minutes before returning the item. Requestor (you) will be responsible as mentioned.

  • Any delivery that has no contact at the delivery location must provide details on location to leave the package and a text message stating that no contact is available.

  • If no one is present at the delivery location and the requestor (you) are also unavailable, the requestor will be responsible. The courier will leave the item and the original pickup location and the requestor (you) will be responsible for fees incurred.

Limitation of Liability

In no event will the company’s aggregate liability exceed the amounts actually paid by and/or due from you in the (6) month period immediately preceding the event giving rise to such a claim. In no event shall the company and/or it’s licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind such as:

  • Personal injury

  • Revenue

  • Loss of data

  • Profit

The quality of the courier service used through UpOnCourier’s software is the responsibility of the third-party provider who provides such services to you. You, therefore, understand that by using the software and the service your parcels may be exposed to situations that are potentially dangerous, offensive, harmful, unsafe and that you use the software at your own risk.

Relationship between UpOnCourier Drivers and the Company

If you are delivering for UpOnCourier, you are an independent contractor and you are not an employee, owner, joint venture, partner, or agent of the Company, and that there absolutely no employment agreement between you and the company.

Termination of Agreement

This Agreement is effective upon the use of the Software or the Service. You or the Company may terminate your participation in the Service at any time, for any reason and the Company may prohibit your use of the Software or Service at any time in its sole discretion. The terms of this Agreement, and any subsequent modification of this Agreement, shall remain in effect at all times after you or the Company terminate your participation or access to the Software or Service.

By using UpOnCourier technology, you warrant that you:

  • Are legally capable of entering into binding contracts

  • You are at least 19 years old.

Please email us at info@UpOnCourier.com or legal@UpOnCall.com if you have any questions or concerns. You may mail us at UpOnCall Inc. 38016 Cleveland Avenue, Squamish BC, V8B 0A8 and one of our team member will get back to you as soon as possible.